Refund Policy - Jewellery Business

Thank you for choosing Mukesh Gems & Jewellers for your jewellery needs. We strive to provide you with the best quality products and excellent customer service. In the event that you wish to return a product, we have formulated the following refund policy to ensure a smooth and fair process.

1.      Return Period:

You are eligible to request a return within 7 days from the date of product delivery.

2.      Eligibility for Refund:

To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging, along with all the accessories and documentation that were included with the purchase.

3.      Refund Amount:

If the product is returned after the 7-day period from the date of delivery, you will receive a refund amount equal to 80% of the original sales price of the product. Additionally, the refund amount will be adjusted based on the prevailing market gold price, If the market gold price has appreciated since the date of purchase, the refund amount will be increased proportionately based on the gold price appreciation. If the market gold price has depreciated since the date of purchase, the refund amount will be decreased proportionately based on the gold price depreciation.

4.      Refund Process:

To initiate a return and refund process, please follow these steps:

Contact our customer service team and provide your order details, including the order number and the reason for return.

Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.

Pack the product securely in its original packaging, including all accessories and documentation. Include the RA number on the packaging.

Ship the product back to us using a reliable and trackable shipping method. The return shipping costs will be borne by you.

Once we receive the returned product, our quality assurance team will inspect it to ensure that it meets the eligibility criteria.

After successful inspection, we will calculate the refund amount based on the terms mentioned above and initiate the refund process.

Refunds will be processed using the same payment method used for the original purchase or as mentioned by you in return Form. Please allow 7 business days for the refund to reflect in your account.

5.      Exclusions:

Please be aware that returns and exchanges are not applicable to Gift Card, Products that show signs of wear, damage, or alteration, Customized or personalized products, products that were purchased during special promotions, clearance sales, or discount events.

6.      Customer Responsibility:

It is the customer's responsibility to ensure that the returned product is packaged securely to prevent damage during transit. Additionally, the customer should provide accurate and complete information during the return process to avoid delays.

We are committed to providing you with the best customer service possible. If you have any questions or concerns about our Return & Exchange Policy, feel free to contact our customer support team. Your satisfaction is our priority, and we look forward to assisting you with any return or exchange requests.

Thank you for choosing Mukesh Gems & Jewellers for your jewellery needs.